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The House of Masota The House Of Masota
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Terms and Conditions

Last updated: May 2026

Please read these Terms & Conditions carefully before using the The House of Masota website. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Who We Are

The House of Masota is an online fashion retailer operating at thehouseofmasota.com.

2. Use of Our Website

You may use our website for lawful personal purposes only. You must not:

  • Breach any applicable laws or regulations
  • Infringe the rights of any person or entity
  • Post or transmit defamatory, offensive, obscene, or discriminatory content
  • Harass, threaten, or harm other users
  • Distribute malware, viruses, or any code designed to interfere with our systems
  • Attempt to gain unauthorised access to any part of our website or servers
  • Provide false or misleading information when registering or placing an order
  • Use our website for any fraudulent or commercial purpose without our consent

We reserve the right to suspend or terminate your access to our website at any time, without notice, if we reasonably believe you have breached these terms.

3. Intellectual Property

All content on this website — including text, images, logos, graphics, product photography, and design — is owned by or licensed to The House of Masota and is protected by Australian and international copyright and trademark laws.

You must not reproduce, transmit, distribute, sell, modify, publish, or otherwise use any content from our website without our prior written consent. Our brand name, logo, and marks are trademarks of The House of Masota and may not be used without explicit authorisation.

4. Orders and Purchases

4.1 Placing an Order

When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order confirmation email does not constitute acceptance — your order is confirmed when we dispatch the goods and send a shipping notification.

4.2 Pricing

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable. We reserve the right to correct any pricing errors. If a pricing error affects your order, we will contact you before proceeding.

4.3 Payment

Payment is required in full at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely — we do not store your full card details.

4.4 Availability

Product availability is not guaranteed. If an item becomes unavailable after you have placed an order, we will notify you and offer a refund or suitable alternative.

5. Shipping and Delivery

We aim to dispatch orders promptly. Delivery timeframes are estimates only and may vary due to carrier delays, location, or other factors outside our control. Risk of loss passes to you upon delivery. For full details, please see our Shipping & Delivery page.

6. Returns and Exchanges

We want you to love your purchase. If you are not satisfied, please review our Returns & Exchanges policy for eligibility and instructions. Your rights under the Australian Consumer Law are not affected by our returns policy.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Limitation of Liability

To the maximum extent permitted by law, The House of Masota is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the relevant order.

Our website is provided “as is.” We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any damages resulting from cyberattacks, unauthorised access, or malicious code.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or terms of those websites. You access them at your own risk.

10. Social Media

The House of Masota maintains accounts on Instagram, Facebook, TikTok, and Pinterest. By interacting with our social media pages, you agree to those platforms’ own terms and conditions.

We do not endorse user-generated comments or content posted on our social channels. We reserve the right to remove content or suspend accounts that breach community standards or these terms. By submitting content (photos, reviews, comments) tagged with our brand or submitted to our channels, you grant us a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes.

11. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms & Conditions by reference.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria for any disputes arising from these terms or your use of our website.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us: