We want you to love what you order. If something isn’t right, here is how returns, exchanges and refunds work at The House of Masota.
Made to order
Every item is printed after you order it. Because of this, we can’t resell returned items, and our policy reflects that.
Damaged, defective or wrong item
If your order arrives damaged, misprinted or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or refund you in full, whichever you prefer. You do not need to send the item back.
Changed your mind or wrong size
You can return unworn, unwashed items in their original condition within 30 days of delivery. Contact us first and we will confirm the return address, which depends on where your order was produced. Return shipping costs are the customer’s responsibility. Once we receive and inspect the item, we will refund the item price to your original payment method. Original shipping costs are not refundable.
Please check our size guide before ordering, as sizing differs between styles.
Not eligible
- Items that have been worn, washed or altered
- Gift cards
- Orders reported more than 30 days after delivery
Cancelling an order
Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible. We can only change it if production has not started.
How refunds are paid
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the credit.
Contact us
Start a return or ask a question through our contact page.