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The House of Masota The House Of Masota
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Privacy Policy

Privacy Policy

Last updated: May 2026

The House of Masota (“we“, “us“, “our“) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices available to you.

This policy applies to customers and visitors who interact with our website (thehouseofmasota.com), our online store, and any other services we provide. It does not apply to our employees or contractors.

By using our website or purchasing from us, you agree to the collection and use of your information as described in this policy.

1. Who We Are

The House of Masota is an online fashion retailer specialising in heritage-cut clothing and timeless accessories.

2. What Personal Information We Collect

2.1 Information You Give Us

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store full card details)
  • Account credentials (username and password)
  • Your size preferences, wishlist items, and order history
  • Any messages or enquiries you send us

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain technical data, including:

  • IP address and general location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and links clicked
  • Referring website (how you arrived at our site)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how our website is used. Cookies may also be used to serve relevant advertising.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website (for example, your shopping cart may not persist between visits).

2.4 Information from Third Parties

We may receive information about you from third parties such as payment processors, shipping carriers, and analytics providers. We use this information only as permitted by this policy.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Process and fulfil your orders, including payment and delivery
  • Create and manage your customer account
  • Respond to your enquiries and provide customer support
  • Send you order confirmations, shipping updates, and receipts
  • Send you marketing communications (only with your consent — see Section 5)
  • Improve our website, products, and services
  • Prevent fraud and ensure the security of our store
  • Comply with our legal obligations

4. Sharing Your Personal Information

We do not sell your personal information. We may share it with trusted third parties only where necessary to operate our business, including:

  • Payment processors — to securely handle transactions (e.g. Stripe, PayPal)
  • Shipping and logistics providers — to deliver your orders
  • Email and marketing platforms — to send communications you have consented to
  • Analytics providers — to understand how our website is used (e.g. Google Analytics)
  • Technology and hosting providers — who support our website infrastructure
  • Legal and regulatory bodies — where required by law

Some of these providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Act 1988.

5. Marketing Communications

We will only send you marketing emails or messages if you have opted in. You can unsubscribe at any time by:

  • Clicking the Unsubscribe link in any marketing email
  • Emailing us at privacy@thehouseofmasota.com
  • Updating your preferences in your account settings

Please allow up to 5 business days for unsubscribe requests to take effect. Note that we may still send you transactional emails (order confirmations, shipping updates) even after you unsubscribe from marketing.

6. Protection of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include encrypted connections (HTTPS), secure payment processing, and access controls.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6.1 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

7. Accessing and Correcting Your Information

7.1 Access

You have the right to request access to the personal information we hold about you. To make a request, please contact us at privacy@thehouseofmasota.com. We will respond within a reasonable timeframe.

7.2 Correction

If you believe any information we hold about you is inaccurate or out of date, please contact us and we will correct it promptly. You can also update most of your details directly from your account page on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time, subject to any legal obligations we have to retain certain records.

9. Your Rights

Depending on where you are located, you may have additional rights regarding your personal information, including the right to:

  • Request erasure of your personal data
  • Request portability of your data
  • Object to certain processing of your data
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at privacy@thehouseofmasota.com.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it:

We aim to respond to all complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: